POSITION DESCRIPTION
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CertainTeed Canada, Inc., a division of Saint-Gobain, has an exciting career opportunity for a World Class Customer Support Specialist to join our team at the Napanee location.
This is a great chance to join a Top Employer and contribute to our growth and success by providing fast and sufficient support to our Canadian business by demonstrating your passion and expertise for achieving Company objectives and being solution driven.
What’s the job?
Reporting to the Senior Operational Manager the Customer Support Specialist will be responsible to assist our customers by coordinating order completion, delivery targets and any customer’s communication. Supporting the purchasing department in variety of tasks related to purchasing.
What do you bring?
Acting as an ambassador and wining the customer trust, you will help establish our reputation as a company that offers World Class customer support.
Responsibilities:
- Customer service using telephone, email and voice mail messages;
- Collaborates with Quality Coordinator to implement Salesforce CRM for customer complaint resolutions;
- When returns are authorized coordinate with Planning/Logistics to arrange shipping to return product while ensuring that proper documentation and records are complete;
- Products reception capturing in the system, credit invoices creation and issued to customers;
- Complete all order entry of customer PO’s;
- Monitoring of updated pricing and form completion/submission for rate changes accordingly;
- Scan and catalogue all receiving paperwork sales/invoice packages;
- Provide backup to Shipping/Planning to support and ensure a timely preparation of orders to ship, eg. Calculate weights, quotes, paperwork, invoicing as required;
- Providing HR support by compiling benefit booklets, hiring packages, distribute “swag” etc.;
- Incoming mail – A/P invoice and A/R payments- communicate with customers with proper procedures for submission;
- Scheduling of courier shipments for product samples and ensure it’s correspondence;
- Flexibility in work schedule may be required on occasion.
REQUIRED QUALIFICATIONS
- Degree in Business Administration or a related field;
- Proven customer support experience in a Production or Manufacturing environment;
- Familiarity with our industry will be considered a plus;
- Strong phone contact handling skills and active listening;
- Familiarity with CRM systems and practices;
- Excellent communication, presentation and problem-solving skills;
- Customer orientation and ability to adapt/respond to different types of characters;
- Ability to multi-task, prioritize, and manage time effectively.
WHO ARE WE ?
What we offer…
We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:
Excellent healthcare benefits package.
Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
Financial Security: Competitive RRSP, Company-funded DPSP (Deferred Profit-Sharing Plan) and Employee Stock Purchase Program (PEG).
Volunteer Day off: Give back to the community – each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity.
LiveWell Program: Rewarding you for living a healthy lifestyle.
And more!
Why work with us?
At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
To learn more about us visit www.certainteed.ca
We look forward to hearing from everyone but please note that due to the volume of resumes submitted, only those selected for next steps will be contacted. To stay in touch with CertainTeed, follow us on LinkedIn, Facebook and Instagram.
We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:
- Excellent healthcare benefits package.
- Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
- Financial Security: Competitive RRSP, Company-funded DPSP (Deferred Profit-Sharing Plan) and Employee Stock Purchase Program (PEG).
- Volunteer Day off: Give back to the community – each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity.
- LiveWell Program: Rewarding you for living a healthy lifestyle.
- And more!
Here’s what we do…
CertainTeed is a subsidiary of Saint-Gobain - the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.
For 113 years, CertainTeed has been synonymous with quality, trust, innovation, and service. Our team designs, manufactures and distributes materials and solutions in the construction and building materials market. CertainTeed’s broad product offering includes insulation, ceilings, roofing, siding, fence, railing, deck, exterior trim and gypsum board products. We provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Our offerings incorporate and promote the wellbeing for each of us and we are building a future where we collectively work together towards our core purpose to Make the World a Better Home.
LEGAL STATEMENT
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
