Customer Service Representative
Union Role
$19.00 - $20.00 /hr
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Review customer or client accounts, providing updates and information
- Maintain client and member confi
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
- Other duties as assigned
Minimum Requirements
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patience, empathy and professionalism
- Effective time management, prioritization and multitasking skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Basic computer skills, including data entry, website navigation and other software
- Phone skills, including familiarity with complex or multi-line phone systems
Preferred qualifications
- Experience within a Third Party Adminstrator
- Ability to speak multiple languages,
- 1 year Call Center Experience
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Work Location: In person
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