Service Support Assistant - 15 hours per week (min)
This position is for weekend and public holiday shifts (7am to 3pm & 2pm to 10pm) based in our Castleblayney office.
Irish HomeCare is a well-established, expanding and busy home care agency that provides home Carers to clients, helping them to continue living safely and independently in their own homes. The on-call service is a crucial aspect of the service provided as it enables clients, families, Carers and other stakeholders to contact someone from the company and receive assistance whenever the office is closed.
The role requires the successful applicant to be an excellent communicator, extremely responsible, resourceful, and keen problem solver with sound judgement. An ability to take and relay information accurately, resolve issues, reassure clients and deal with emergencies effectively is essential.
Generally, a Service Support Assistant will have the flexibility to respond to a range of queries and issues.
Key Responsibilities:
- Manning the out-of-hours telephone line and monitoring Carer calls
- Responding to queries from clients, Carers and relatives
- Ensuring all scheduled calls are attended when a Carer calls in sick or is unable to work
- Responding appropriately to emergencies and being able to adequately resolve them
- Completing end of shift reports
- Navigating the homecare software program to review call information concerning clients and Carers
- Ensuring that the care service runs smoothly over the weekend and public holidays
- Resolving problems as they arise
Essential Requirements:
- Strong computer and administration experience is essential for this role
- Excellent interpersonal and communication skills including sound judgement and effective decision making with an ability to listen
- Strong problem-solving skills and the ability to think quickly on one’s feet
- Patient with an ability to understand both the needs and requirements of staff on the frontline
If you feel you have what it takes to be successful in the role please apply with your updated CV and cover letter by 5:00PM on Monday, 19th June 2023.
Job Type: Full-time
Ability to commute/relocate:
- Castleblayney, CO. Monaghan: reliably commute or plan to relocate before starting work (required)
Experience:
- health care & home care: 1 year (preferred)
Work Location: In person
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